Stephan Gladiadis
Unplanned Event: Wellington UFB Servcies
June 6, 2025 11:17 NZSTInvestigating – We are currently investigating an issue impacting UFB services via in and around the Wellington region.June 6, 2025 11:35 NZSTInvestigating – We are also seeing impact to Copper/DSL services, Updated impacts.
Unplanned Event: Loss of Broadband Services
May 20, 2025 19:30 NZSTInvestigating – We are currently investigating an impact to Broadband Services
Unplanned Event: Datacenter Services
May 7, 2025 07:51 NZSTInvestigating – We are currently working on a device down in New Plymouth. This is currently affecting New Plymouth handover, as well as 2 x direct customers. Tech is currently on site.
Unplanned Event: Central North Island UFB Services
March 28, 2025 13:37 NZDTResolved – We are currently investigating an issue impacting UFB services via via our Hamilton, New Plymouth, Whanganui & Palmerston North handovers that occurred 12.37 we are seeing services now fully restored and stable.
Unplanned Event: WHANGANUI UFB Services
March 21, 2025 09:12 NZDTInvestigating – We are currently investigating an issue impacting UFB services via TFF in WHANGANUI Region.
Retrospective Notification: Auckland Device Failover
January 31, 2025 12:17 NZDTResolved – We experienced a device failover in MDR Exchange which impacted data services on or traversing one of our core routers at the site.Impact duration 11.43 AM to 11.50 AM
Planned Maintenance Event
November 22, 2024 16:27 NZDTScheduled – Maintenance Event window:2024 November 27th 23:00 – November 28th 06:00 NZTWhat work is being carried out, and Why:As part of the continuous maintenance of our network, Chorus will be carrying out routine work on the following components:Chorus Auckland Handover 120735815This work will move the Chorus Handover indicated above to a new device on the Chorus Network.Customer impact and Mitigation:We expect some services will be impacted for up to 60 min during the maintenance event window. If your services are affected and do not restore automatically, please restart your CPE before reaching out for support. We will provide updates on this event as necessary.How to reach Devoli for further questions:If you have any questions or concerns about this event then please get in touch with our support team using your usual support channels (e.g. via https://support.devoli.com/hc/en-us/requests/new).November 27, 2024 23:00 NZDTActive – Scheduled maintenance is starting.
Planned Maintenance: Data – Christchurch
November 19, 2024 13:16 NZDTScheduled – Maintenance Window:2024 November 27th 00:00 – November 27th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Chorus Christchurch Handover IDA120735813Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.If services do not self restore you may need to reboot the CPE.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 27, 2024 00:00 NZDTActive – Scheduled maintenance is starting.
