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For urgent support please contact our Support Team on 09 951 0555.

Service Level Agreement

With an IronClad-1 Service Level Agreement in place, Big Iron will become your IT department – providing quality advice, support and direction to ensure your IT environment is always able to support your business effectively and efficiently.

A service level agreement provides your business the assurance of knowing that your IT systems will be well looked after, your changing IT needs catered for, and that competent support will always be available to call on when needed.

Significantly discounted labour rates
Special pricing on products
Priority response to support requests with guaranteed response times
Management of IT, telco, system providers, etc.
Network diagram maintenance
Asset register management
Software licence management
Systems Audit Design

Big Iron has both the tools and the experience to accurately audit your IT environment, identify any potential bottlenecks or design flaws and tailor a solution to match your business needs.

We can work with you to deliver an integrated IT environment that is truly aligned with the needs and goals of your business.

Reduced support overhead (easier to troubleshoot, quicker resolution times)
Greater levels of reliability and performance
Reduced exposure to security vulnerabilities
Greater flexibility to grow and add new services
Lower operating costs and maximum value from your investment
Peace of mind
For more information call us today on (09) 951-0555