Network Status

February 21, 2024 08:36 NZDTInvestigating – We are currently investigating an issue impacting Dunedin February 21, 2024 08:41 NZDTMonitoring – Issue has resolved. We are currently investigating root causeFebruary 21, 2024 08:50 NZDTResolved – Confirming issue is resolved. We will continue to investigate the root cause and a PIR will be issued in due course

February 19, 2024 14:14 NZDTScheduled – Maintenance Window:2023 Feb 20th 02:00 – Feb 20th 05:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Fixed Wireless CGNATCustomer impact and Mitigation:No impact is expected, risk notification only.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 20, 2024 02:00 NZDTActive – Scheduled maintenance is starting.

February 14, 2024 11:22 NZDTInvestigating – We are we are currently investigating intermittent streaming issues and internet issues – update to follow

February 14, 2024 10:41 NZDTInvestigating – We are investigating an outage to wholesale customers in the Dunedin regionFebruary 14, 2024 10:49 NZDTMonitoring – 10:08 – Chorus tail down10:15 – Services restoredWe have moved the traffic to another device while we investigateUpdate to follow

January 19, 2024 14:56 NZDTScheduled – Maintenance Window:2024 Feb 13th 00:00 – November 13th 03:00 NZTWhat work is being carried out, and Why:As part of maintaining their data network Unison are completing maintenance on the indicated network elements.GPON ONT – firmware upgradeCustomer impact and Mitigation:We expect a loss of service of up to 10 minutes on the services indicated during the outage window.All Unison services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 13, 2024 00:00 NZDTActive – Scheduled maintenance is starting.

January 16, 2024 17:46 NZDTScheduled – Maintenance Window:2024 January 18th 02:00 – January 18th 04:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Ponsonby BNGCustomer impact and Mitigation:We expect a loss of service of up to 5 minutes on the services indicated during the outage window.This even will impact services on the following Handovers:Chorus Auckland 120737182Chorus Auckland 120737795NorthpowerHow to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJanuary 18, 2024 02:00 NZDTActive – Scheduled maintenance is starting.

January 17, 2024 09:48 NZDTInvestigating – We are currently investigating an issue impacting services in the Queenstown/Dunedin area.

January 15, 2024 14:40 NZDTScheduled – Maintenance Window:2024 January 16th 02:00 – January 16th 04:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Ponsonby BNGCustomer impact and Mitigation:We expect a loss of service of up to 5 minutes on the services indicated during the outage window.This even will impact services on the following Handovers:Chorus Auckland 120737182Chorus Auckland 120737795NorthpowerHow to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newJanuary 16, 2024 02:00 NZDTActive – Scheduled maintenance is starting.