Network Status

October 8, 2021 09:52 NZDTMonitoring – We are aware of the voice outage that happened this morning and the issue has been resolved. If you are still experiencing issues, please don’t hesitate to contact Support at 092220000 | [email protected] Thank you.

September 28, 2021 14:25 NZDTScheduled – Maintenance Window:2021 September 29th 03:00 – September 29th 04:00 NZTWhat work is being carried out, and Why:We will be performing maintenance and capacity upgrade at Ponsonby Exchange on Wednesday 29th of September 2021 from 03:00am to 04:00am NZST. Customer impact and Mitigation:This is advisory only.We foresee no impact on customer services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newSeptember 29, 2021 03:00 NZDTActive – Scheduled maintenance is starting.September 29, 2021 04:00 NZDTCompleted – Scheduled maintenance is complete.

September 4, 2021 14:30 NZSTIdentified – We are aware of a hardware issue that affected broadband customers in Auckland and we are currently investigating the root cause.While services were switched to a redundant path and recovered quickly, some customers may need to reboot their devices to regain connectivity.

September 3, 2021 14:38 NZSTInvestigating – We are aware of an outage within the Vocus Network that may be impacting some Tollfree services we provide and are currently investigating.

August 31, 2021 19:00 NZSTScheduled – Work being carried outAs part of maintaining our data and voice infrastructure, Devoli will be performing scheduled maintenance to the voice network. No outage is required, no impact to any live service.Customer impact and Mitigation:This is advisory only.We foresee no impact on customer services.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around this planned work. Maintenance Window:2021 September 1 10:00NZST – 2021 September 1 10:30NZSTSeptember 1, 2021 10:00 NZSTActive – Scheduled maintenance is starting.

August 27, 2021 12:26 NZSTScheduled – Due to a recent portal upgrade, Ultrafast Fibre has reissued existing ASID identifiers in a new format: UFF000000XXXXXX.This maintenance involves an update to the Vumeda database to reflect the newly issued ASID identifiers of existing services connected prior to 16/08/21.This maintenance is not service impacting, however, updates to inflight Vumeda orders will be paused during the maintenance window and processed once cleared.August 30, 2021 08:30 NZSTActive – Scheduled maintenance is starting.

August 26, 2021 16:28 NZSTInvestigating – We are aware of an ongoing Chorus Network issue affecting Auckland Region that is causing slowness and inability to use the internet.Please be aware that this is affecting multiple providers/carriers including mobile services.August 26, 2021 16:42 NZSTInvestigating – We are aware of an ongoing Chorus Network issue affecting Auckland Region that is causing slowness and inability to use the internet.Please be aware that this is affecting multiple providers/carriers including mobile services.August 26, 2021 17:43 NZSTMonitoring – We are getting reports from users that internet services on Chorus Network within the Auckland Region have normalised.If you are continuing to have issues, please email [email protected] and the support team will further investigate.

August 25, 2021 12:25 NZSTScheduled – Work being carried outThe Ultra Fast Fibre portal will be unavailable due to a planned upgrade. This will occur from 8pm Wednesday 25th August through to 12am. This means all Vumeda UFF provisioning activity including submissions and amendments to Service Order requests will be unavailable during this time. Service orders placed during this time will not be processed until Thursday 26th August. Faults and address searches will process as usual. For urgent matters, please email through to [email protected] Customer Impact and Mitigation: This is advisory only. We foresee no impact on active customer services.Maintenance Window: Wednesday 25th August 8pm – 12am.August 25, 2021 20:00 NZSTActive – Scheduled maintenance is starting.