Network Status

December 15, 2020 10:40 NZDTIdentified – South Island & Wellington: A DHCP issue has been identified, and engineers are currently working on restoring services.December 15, 2020 11:05 NZDTIdentified – We have identified the root issue in Wellington and engineers are working to restore services ASAP, expected to be within 60 minutes.December 15, 2020 11:10 NZDTIdentified – A further update will be provided in 15 minutes.December 15, 2020 11:22 NZDTIdentified – We have identified the root issue in Wellington and engineers are working to restore services ASAP, expected to be within 45 minutes. We will provide another update in 15 minutes.December 15, 2020 11:28 NZDTMonitoring – We are starting to see traffic returning and sessions return to an online status. If you or your customer is currently offline, please restart the router.We continue to monitor restoration and will provide a further update in 15 minutes, or sooner if things change.December 15, 2020 12:01 NZDTResolved – The majority of affected users have now recovered.If you or your customer is currently offline, please restart the router.If you are continuing to have issues, please contact the Customer Success Team through support.devoli.com/hc/en-us/requests/new.Thank you for your continued patience.

December 11, 2020 11:16 NZDTIdentified – We are aware of the ongoing voice issue affecting incoming calls from Spark and Vodafone network. We have escalated this fault to our voice carrier. December 11, 2020 11:33 NZDTIdentified – To clarify, this is not affecting all customers.We have spoken with our Head of Carrier Services of the particular inbound carrier and are aware of the current fault at hand.Updates to follow.December 11, 2020 12:09 NZDTIdentified – No further updates at this stage.December 11, 2020 12:38 NZDTIdentified – An outage with an interconnect partner has resulted in some calls from Spark and Vodafone to Devoli failing.The upstream partner is working on the issue.December 11, 2020 13:57 NZDTResolved – We believe this issue has been resolved, we are continuing to monitor and proactively test. We will continue to monitor.

November 25, 2020 13:44 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 26th November 2020 from 02:00 hours to 05:00.Impact The work may affect DFAS, HSNS, and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through https://support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. Maintenance WindowNovember 26, 2020 02:00 – November 26, 2020 05:00 NZSTNovember 26, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 26, 2020 05:00 NZDTCompleted – Scheduled maintenance is complete.

November 25, 2020 13:44 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 26th November 2020 from 02:00 hours to 05:00.Impact The work may affect DFAS, HSNS, and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through https://support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work. Maintenance WindowNovember 26, 2020 02:00 – November 26, 2020 05:00 NZSTNovember 26, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 26, 2020 05:00 NZDTCompleted – Scheduled maintenance is complete.

November 20, 2020 15:39 NZDTInvestigating – We are aware some internet users are intermittently losing connectivity. Our engineers are investigation and further updates will follow.November 20, 2020 15:42 NZDTInvestigating – .November 20, 2020 15:55 NZDTResolved – Services have been restoring from 14:20. We have confirmed all services have been fully restored at 15:30

November 13, 2020 16:58 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 18th November 2020 from 02:00 hours to 08:00.The work will continue on Thursday 19th November 2020 from 02:00 hours to 08:00Impact The work May affect some DFAS and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowNovember 18, 2020 02:00 – November 18, 2020 08:00 NZSTandSeptember 19, 2020 02:00 – November 19, 2020 08:00 NZSTNovember 18, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 19, 2020 08:00 NZDTCompleted – Scheduled maintenance is complete.

November 13, 2020 16:58 NZDTScheduled – Work being carried out We will be performing maintenance work in Mayoral drive, on Wednesday 18th November 2020 from 02:00 hours to 08:00.The work will continue on Thursday 19th November 2020 from 02:00 hours to 08:00Impact The work May affect some DFAS and layer 2 services in the Auckland region.Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around these planned work. Maintenance WindowNovember 18, 2020 02:00 – November 18, 2020 08:00 NZSTandSeptember 19, 2020 02:00 – November 19, 2020 08:00 NZSTNovember 18, 2020 02:00 NZDTActive – Scheduled maintenance is starting.November 19, 2020 08:00 NZDTCompleted – Scheduled maintenance is complete.

November 13, 2020 17:32 NZDTScheduled – Maintenance Window:2020 November 16th 00:00 – November 16th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our voice infrastructure, Devoli voice servers requires a new software installed, which is recommended by our voice software vendor.Mitigation and Customer impact:Voice SIP registrations will be transferred to a redundant path, then switched back to the primary path, to avoid any impact to voice services. Actual downtime per server: 30 seconds.We foresee zero impact to voice services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newNovember 16, 2020 00:00 NZDTActive – Scheduled maintenance is starting.November 16, 2020 06:00 NZDTCompleted – Scheduled maintenance is complete.