Network Status

March 9, 2023 12:45 NZDTResolved – Multiple fibre strikes experienced at 11.48 hrs NZ causing impact to Wellington and South Island services, Restored 11.53. Incident under investigation. RFO to follow when available.

March 3, 2023 16:34 NZDTInvestigating – We are currently investigating an issue impacting Melbourne, Australia.March 3, 2023 17:01 NZDTResolved – We are seeing services restored as of 16.46, investigation remains ongoing. RFO will be provided when available.

February 23, 2023 18:06 NZDTScheduled – Maintenance Window:2023 March 3nd 02:00 – March 3nd 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Chorus Dunedin Handover 120737988Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 3, 2023 02:00 NZDTActive – Scheduled maintenance is starting.

March 2, 2023 02:02 NZDTIdentified – Services at Auckland Datavault are currently impacted by ongoing unstable power issue at site as of 23.55 hrs 01/03/23 NZ.Devoli tech arrived onsite 00.30 hrs and is monitoring status while site vendor works to restore power and will remain on site until we receive conformation of stable power.Will provide further updates as available.

February 10, 2023 16:47 NZDTScheduled – Maintenance Window:2023 Feb 16th 02:00 – Feb 16th 07:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 60 minutes on the services indicated during the outage window.Note: No impact is expected to Devoli Fixed Wireless Services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 16, 2023 02:00 NZDTActive – Scheduled maintenance is starting.February 16, 2023 07:00 NZDTCompleted – Scheduled maintenance is complete.

February 7, 2023 20:15 NZDTInvestigating – We are currently investigating an issue impacting Voice services throughout NZ & AU.February 7, 2023 20:34 NZDTMonitoring – We are seeing services restored, incident will remain under monitoring while root cause investigation is completed.February 8, 2023 12:00 NZDTResolved – Moving to resolved, Service remains stable. Incident Report to follow.February 15, 2023 14:33 NZDTResolved – RFO Attachedhttps://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EUXuu9DFeXdMu6ZtXlSHsnoB86hmnqu2pwKtDitD-zDK1g?e=Gvuhdz

February 2, 2023 09:37 NZDTInvestigating – We are currently investigating an issue impacting Voice services throughout NZ & AU.February 2, 2023 09:48 NZDTResolved – Restored, SBC Failover event. Engineers investigating root cause.February 8, 2023 13:09 NZDTResolved – Incident Report can be found at the link below:https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EVArLhcdfEJMrZWnns92y40BS2NnXiM3YRHWoOcJpbte-Q?e=hcBj2aFebruary 8, 2023 13:14 NZDTResolved – Please note the following to limit the impact of such fail-over events in future:It is recommended all customers check configuration to ensure high availability is enabled.OUTBOUND REGISTRATION nz.voice.devoli.com for NZ customers au.voice.devoli.com for AU customers voice.vibecom.co.nz If your CPE does not support domains with multiple A records. Support for SRV records required for redundancy. INBOUND WHITELISTING Your inbound calls (signalling and media) will be sourced primarily from: 14.1.33.67 and 14.1.33.68 for NZ 14.1.33.81 and 14.1.33.82 for AU in the case of network issues, calls can also potentially be sourced from: 14.1.33.69 14.1.33.70 14.1.33.83 14.1.33.84

January 27, 2023 13:10 NZDTScheduled – Maintenance Window:2023 Feb 8th 02:00 – Feb 8th 07:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 60 minutes on the services indicated during the outage window.Note: No impact is expected to Devoli Fixed Wireless Services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newFebruary 8, 2023 02:00 NZDTActive – Scheduled maintenance is starting.February 8, 2023 07:00 NZDTCompleted – Scheduled maintenance is complete.