Stephan Gladiadis

April 27, 2023 14:14 NZSTScheduled – Maintenance Window:2023 May 4th 01:00 – May 4th 06:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements including replacement of equipment located in the Skytower Datacenter.This will impact Vodafone RBI Services, No impact is expected to 2D Mobile Data or Vodafone FWA Services.Customer impact and Mitigation:We expect a loss of service of up to 30 minutes on the services indicated during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMay 4, 2023 01:00 NZSTActive – Scheduled maintenance is starting.

April 18, 2023 16:59 NZSTScheduled – Maintenance Window:2023 April 18th 18:00 – April 19th 06:00 NZTWhat work is being carried out, and Why:Tuatahi First Fibre is upgrading one of their core network devices in Katikati. Please refer to the following link for further details https://ultrafastfibre.statuspage.io/Customer impact and Mitigation:Tuatahi First Fibre have advised they expect a loss of service of up to 5 minutes on some connections during the outage window.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newApril 20, 2023 11:45 NZSTActive – Was completed as scheduled.April 20, 2023 11:45 NZSTCompleted – Completed

April 12, 2023 11:36 NZSTScheduled – Maintenance Window:2023 Apr 19th 02:00 – Apr 19th 07:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:We expect a loss of service of up to 60 minutes on the services indicated during the outage window.Note: No impact is expected to Devoli Fixed Wireless or Vodafone RBI Services.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newApril 19, 2023 02:00 NZSTActive – Scheduled maintenance is starting.

March 29, 2023 11:54 NZDTResolved – A Devoli Management Firewall failed at approx. 9pm on 28th March, and this was restored by 3am on 29th March. We have also received notification of customer internet issues from around 9:30pm on 28th March and are continuing investigations into the cause of these customer issues, and if/how they are related to the Firewall failure.

March 27, 2023 10:30 NZDTMonitoring – We are aware of a period of degraded voice performance on Friday 24 March between 13:04 – 13:40 NZ time. This impacted some customers, we are working with our voice platform vendor on the root cause investigation and will provide an Incident Report once this is completed

March 17, 2023 13:52 NZDTScheduled – Maintenance Window:2023 March 22nd 09:00 – March 22nd 10:00 NZTWhat work is being carried out, and Why:As part of maintaining our data network we are completing maintenance on the indicated network elements.Customer impact and Mitigation:Customers may experience a loss of service of up to 20 minutes during this event.How to reach Devoli for further questions:If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/newMarch 22, 2023 09:00 NZDTActive – Scheduled maintenance is starting.

March 13, 2023 13:05 NZDTInvestigating – We are currently investigating an issue impacting DHCP services via Christchurch.March 13, 2023 13:18 NZDTResolved – Services recovering, RFO to follow.

March 9, 2023 12:45 NZDTResolved – Multiple fibre strikes experienced at 11.48 hrs NZ causing impact to Wellington and South Island services, Restored 11.53. Incident under investigation. RFO to follow when available.