Planned Work: Christchurch and Wellington ADSL/VDSL/HSNS Services

August 19, 2020 16:54 NZSTScheduled – Update: This is to advise we will be continuing this work through the backup maintenance period noted below. i.e. Wednesday 19th August from 23:00 hours to Thursday 20th August 06:00 hours.Previous notification: being carried out:We are upgrading our ADSL/VDSL/HSNS services in Christchurch and Wellington, on Wednesday 12th August 2020 from 23:30 hours to Thursday 13th August 06:00 Hours and on Thursday 13th August 2020 from 23.:30 hours to Friday 14th August 06:00 Hours.This will affect all ADSL/VDSL/HSNS services in the Christchurch and Wellington region.Impact:We expect the outage to be no longer than 20 minutes during the maintenance window.Please take note, there may be multiple disruptions to service during the outage window.The upgrade process may cause a short disruption to services for any of your customers who are online during the upgrade process. Should any customer have difficulty accessing the Network after the migration, please ask them to restart their router. Do not hesitate to contact the Customer Support Team through should you require any further information around these upgrades.Outage Windows:Date: 12/08/2020 – 13/08/2020Time: 2300H-0600H NZT&Date: 13/08/2020 – 14/08/2020Time: 2300H-0600H NZTBackup Maintenance Date:Date: 19/08/2020 – 20/08/2020Time: 2300H-0600H NZTAugust 19, 2020 23:00 NZSTActive – Scheduled maintenance is starting.August 20, 2020 06:00 NZSTCompleted – Scheduled maintenance is complete.

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